!!Customer Care Agent! - Jefferson Radiology - East Hartford!!
East Hartford, CT East Hartford, CT Full-time Full-time Estimated:
$32.
9K - $41.
7K a year Estimated:
$32.
9K - $41.
7K a year 1 day ago 1 day ago 1 day ago PRACTICE OVERVIEW Jefferson Radiology is a Radiology Partners practice, which is the largest and fastest growing on-site radiology practice in the US.
We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients.
With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners.
We serve our clients with an operational focus, and, above all, a commitment to quality patient care.
Our mission is To Transform Radiology.
Jefferson Radiology, established in 1963, is a 80
physician single sub-specialty group practice.
Jefferson Radiology offers the full spectrum of diagnostic imaging and interventional services.
As leaders in diagnostic imaging and interventional radiology, our fellowship trained physicians and highly trained staff are committed to providing exceptional patient care and responsive service.
Our clinical resources, supported by a sophisticated business and technological infrastructure, allow us to provide the highest quality care.
POSITION SUMMARY Jefferson Radiology is looking for a Customer Care Agent to support our local Imaging Centers.
The Customer Care Agent is responsible for timely and effective scheduling of patients for multiple offices and modalities, including Mammography, Bone Density, Fluoroscopy, Ultrasound, MRI, CT and Nuclear Medicine exams.
This individual must demonstrate an understanding of modalities offered at the specific site locations and hours of operations.
The Customer Care Agent works in a call center environment.
This position has direct patient and referring physician contact and is accountable for representing the practice in a pleasant and professional manner at all times.
POSITION DUTIES AND RESPONSIBILITIES Schedules appointment for all modalities in a friendly cooperative manner Obtains demographic and insurance information and requests pertinent clinical information to schedule exams Explains office policy regarding insurance participation and required pre-authorization before patient arrives at outpatient locations Enters scheduling and registration information accurately into Radiology Information System (RIS) Requests lab work, prior imaging/reports or orders if necessary Contacts referring physicians, according to JR protocols, and faxes reminder letters to update or request a new requisitions Responsible for contacting patients if exams must be rescheduled Answers incoming calls with superior customer service Responds to inquiries, triages and transfer calls appropriately; connects calls to JR physician support unit or physician directly Processes order requisitions in order queue in a timely manner Responsible for administrative tasks Adheres to all Jefferson Radiology policies and procedures, including Compliance, HIPAA, OSHA, licensing and accreditation guidelines DESIRED PROFESSIONAL SKILLS AND EXPERIENCE High school diploma or equivalent, required Six months or more of direct experience in a medical call center Must demonstrate mastery in exam scheduling and medical terminology Experience with scheduling and/or medical billing applications preferred Excellent diction, communication skills, and telephone manner Good understanding of ICD coding preferred Knowledge of medical insurance preferred Computer experience required Radiology Partners is an equal opportunity employer.
We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.
Based on current government regulations, COVID-19 vaccine and Booster may be mandated, offering medical or religious exemptions upon request.
All applicable COVID-19 mandates will be identified and discussed during the interview process.
CCPA Notice:
When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment:
(1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Supplemental pay types:
Signing bonus Work Location:
In person Schedules appointment for all modalities in a friendly cooperative manner Obtains demographic and insurance information and requests pertinent clinical information to schedule exams Explains office policy regarding insurance participation and required pre-authorization before patient arrives at outpatient locations Enters scheduling and registration information accurately into Radiology Information System (RIS) Requests lab work, prior imaging/reports or orders if necessary Contacts referring physicians, according to JR protocols, and faxes reminder letters to update or request a new requisitions Responsible for contacting patients if exams must be rescheduled Answers incoming calls with superior customer service Responds to inquiries, triages and transfer calls appropriately; connects calls to JR physician support unit or physician directly Processes order requisitions in order queue in a timely manner Responsible for administrative tasks Adheres to all Jefferson Radiology policies and procedures, including Compliance, HIPAA, OSHA, licensing and accreditation guidelines High school diploma or equivalent, required Six months or more of direct experience in a medical call center Must demonstrate mastery in exam scheduling and medical terminology Experience with scheduling and/or medical billing applications preferred Excellent diction, communication skills, and telephone manner Good understanding of ICD coding preferred Knowledge of medical insurance preferred Computer experience required 401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance 8 hour shift Monday to Friday Signing bonus.
Estimated Salary: $20 to $28 per hour based on qualifications.
$32.
9K - $41.
7K a year Estimated:
$32.
9K - $41.
7K a year 1 day ago 1 day ago 1 day ago PRACTICE OVERVIEW Jefferson Radiology is a Radiology Partners practice, which is the largest and fastest growing on-site radiology practice in the US.
We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients.
With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners.
We serve our clients with an operational focus, and, above all, a commitment to quality patient care.
Our mission is To Transform Radiology.
Jefferson Radiology, established in 1963, is a 80
physician single sub-specialty group practice.
Jefferson Radiology offers the full spectrum of diagnostic imaging and interventional services.
As leaders in diagnostic imaging and interventional radiology, our fellowship trained physicians and highly trained staff are committed to providing exceptional patient care and responsive service.
Our clinical resources, supported by a sophisticated business and technological infrastructure, allow us to provide the highest quality care.
POSITION SUMMARY Jefferson Radiology is looking for a Customer Care Agent to support our local Imaging Centers.
The Customer Care Agent is responsible for timely and effective scheduling of patients for multiple offices and modalities, including Mammography, Bone Density, Fluoroscopy, Ultrasound, MRI, CT and Nuclear Medicine exams.
This individual must demonstrate an understanding of modalities offered at the specific site locations and hours of operations.
The Customer Care Agent works in a call center environment.
This position has direct patient and referring physician contact and is accountable for representing the practice in a pleasant and professional manner at all times.
POSITION DUTIES AND RESPONSIBILITIES Schedules appointment for all modalities in a friendly cooperative manner Obtains demographic and insurance information and requests pertinent clinical information to schedule exams Explains office policy regarding insurance participation and required pre-authorization before patient arrives at outpatient locations Enters scheduling and registration information accurately into Radiology Information System (RIS) Requests lab work, prior imaging/reports or orders if necessary Contacts referring physicians, according to JR protocols, and faxes reminder letters to update or request a new requisitions Responsible for contacting patients if exams must be rescheduled Answers incoming calls with superior customer service Responds to inquiries, triages and transfer calls appropriately; connects calls to JR physician support unit or physician directly Processes order requisitions in order queue in a timely manner Responsible for administrative tasks Adheres to all Jefferson Radiology policies and procedures, including Compliance, HIPAA, OSHA, licensing and accreditation guidelines DESIRED PROFESSIONAL SKILLS AND EXPERIENCE High school diploma or equivalent, required Six months or more of direct experience in a medical call center Must demonstrate mastery in exam scheduling and medical terminology Experience with scheduling and/or medical billing applications preferred Excellent diction, communication skills, and telephone manner Good understanding of ICD coding preferred Knowledge of medical insurance preferred Computer experience required Radiology Partners is an equal opportunity employer.
We believe in creating and celebrating a culture of belonging and are committed to creating an inclusive environment for all teammates.
Based on current government regulations, COVID-19 vaccine and Booster may be mandated, offering medical or religious exemptions upon request.
All applicable COVID-19 mandates will be identified and discussed during the interview process.
CCPA Notice:
When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment:
(1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Supplemental pay types:
Signing bonus Work Location:
In person Schedules appointment for all modalities in a friendly cooperative manner Obtains demographic and insurance information and requests pertinent clinical information to schedule exams Explains office policy regarding insurance participation and required pre-authorization before patient arrives at outpatient locations Enters scheduling and registration information accurately into Radiology Information System (RIS) Requests lab work, prior imaging/reports or orders if necessary Contacts referring physicians, according to JR protocols, and faxes reminder letters to update or request a new requisitions Responsible for contacting patients if exams must be rescheduled Answers incoming calls with superior customer service Responds to inquiries, triages and transfer calls appropriately; connects calls to JR physician support unit or physician directly Processes order requisitions in order queue in a timely manner Responsible for administrative tasks Adheres to all Jefferson Radiology policies and procedures, including Compliance, HIPAA, OSHA, licensing and accreditation guidelines High school diploma or equivalent, required Six months or more of direct experience in a medical call center Must demonstrate mastery in exam scheduling and medical terminology Experience with scheduling and/or medical billing applications preferred Excellent diction, communication skills, and telephone manner Good understanding of ICD coding preferred Knowledge of medical insurance preferred Computer experience required 401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance 8 hour shift Monday to Friday Signing bonus.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
