Service Advisor
East Hartford, CT East Hartford, CT Full-time Full-time $60,000 - $90,000 a year $60,000 - $90,000 a year 1 hour ago 1 hour ago 1 hour ago Job Summary Job Description for Service Advisor The right individual will be looking for a growth opportunity in a dynamic environment.
We expect all of our advisors to be fully engaged in training and improving their craft.
We invest in all of our employees; all you need to do is come to work ready to learn and grow! With more than 75 years of providing CT, MA and VT with superior vehicles and service, Gengras Motor Cars has a reputation for providing all its customers the largest selection at the best price.
Our Advisors earn an excellent income and enjoy the benefits of working with a very successful and progressive organization.
Benefits include:
401K Program Health/dental insurance options, life/disability insurance Great earning potential and simplified pay plan Professional and clean work environment Excellent training and advancement opportunities with an established dealer group Paid vacations and holidays Employee pricing for vehicles, parts, and service Position Summary for Service Advisor The Service Advisor is responsible for offering first-class customer service, scheduling service work, selling additional needed service to the customers and customer retention.
Essential Responsibilities Service Advisor Builds and maintains relationships with customers and fellow employees.
Writes repair orders and completes tasks daily to ensure that customers are kept up to date and their vehicles are repaired properly and in a timely fashion.
Provides accurate cost and time estimates when scheduling appointments and discussing the vehicle repairs.
Provides accurate and honest advice to the customers on the care of their vehicles when selling additional service work.
Follows up with customers to ensure service satisfaction.
Maintains a high level of customer satisfaction, as measured by the region's CSI scores.
Continues to monitor and improve on important industry benchmarks as measured in a simplified and competitive pay plan.
Nature of Customer Contact for Service Advisor The Service Advisor has a high level of customer contact throughout the workday via face to face interaction, phone conversation and email.
Minimum Experience, Skills and Knowledge Requirements for Service Advisor Minimum of two years Service Advisor experience within the automobile industry.
Demonstrated customer service and problem solving skills.
Strong numerical and computer aptitude.
Demonstrated organizational skills.
Ability to work in a fast-paced environment.
Ability to read and speak English (a second language may be helpful, but not required).
Demonstrated desire to learn and grow Minimum Educational Requirements for Service Advisor Minimum of High School degree or equivalent License and or Certification requirements for Service Advisor Valid driver's license Clean driving record Job Type:
Full-time Pay:
$60,000.
00 - $90,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Day range:
Monday to Friday Weekend availability
Experience:
Automotive Service Advisor:
1 year (Required) Dealership:
1 year (Preferred) Work Location:
In person The right individual will be looking for a growth opportunity in a dynamic environment.
We expect all of our advisors to be fully engaged in training and improving their craft.
We invest in all of our employees; all you need to do is come to work ready to learn and grow!.
Estimated Salary: $20 to $28 per hour based on qualifications.
We expect all of our advisors to be fully engaged in training and improving their craft.
We invest in all of our employees; all you need to do is come to work ready to learn and grow! With more than 75 years of providing CT, MA and VT with superior vehicles and service, Gengras Motor Cars has a reputation for providing all its customers the largest selection at the best price.
Our Advisors earn an excellent income and enjoy the benefits of working with a very successful and progressive organization.
Benefits include:
401K Program Health/dental insurance options, life/disability insurance Great earning potential and simplified pay plan Professional and clean work environment Excellent training and advancement opportunities with an established dealer group Paid vacations and holidays Employee pricing for vehicles, parts, and service Position Summary for Service Advisor The Service Advisor is responsible for offering first-class customer service, scheduling service work, selling additional needed service to the customers and customer retention.
Essential Responsibilities Service Advisor Builds and maintains relationships with customers and fellow employees.
Writes repair orders and completes tasks daily to ensure that customers are kept up to date and their vehicles are repaired properly and in a timely fashion.
Provides accurate cost and time estimates when scheduling appointments and discussing the vehicle repairs.
Provides accurate and honest advice to the customers on the care of their vehicles when selling additional service work.
Follows up with customers to ensure service satisfaction.
Maintains a high level of customer satisfaction, as measured by the region's CSI scores.
Continues to monitor and improve on important industry benchmarks as measured in a simplified and competitive pay plan.
Nature of Customer Contact for Service Advisor The Service Advisor has a high level of customer contact throughout the workday via face to face interaction, phone conversation and email.
Minimum Experience, Skills and Knowledge Requirements for Service Advisor Minimum of two years Service Advisor experience within the automobile industry.
Demonstrated customer service and problem solving skills.
Strong numerical and computer aptitude.
Demonstrated organizational skills.
Ability to work in a fast-paced environment.
Ability to read and speak English (a second language may be helpful, but not required).
Demonstrated desire to learn and grow Minimum Educational Requirements for Service Advisor Minimum of High School degree or equivalent License and or Certification requirements for Service Advisor Valid driver's license Clean driving record Job Type:
Full-time Pay:
$60,000.
00 - $90,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Day range:
Monday to Friday Weekend availability
Experience:
Automotive Service Advisor:
1 year (Required) Dealership:
1 year (Preferred) Work Location:
In person The right individual will be looking for a growth opportunity in a dynamic environment.
We expect all of our advisors to be fully engaged in training and improving their craft.
We invest in all of our employees; all you need to do is come to work ready to learn and grow!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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